Refund policy

Return window

You may request a return within 30 days after delivery. Items must be unused, in their original condition, and include original packaging and accessories. This 30-day window does not limit rights provided by applicable consumer law.

Request a return

Email support@zenforix.com with your order number and the item you want to return. We will review your request and reply with instructions, including the return destination. Please contact us before shipping anything back; unapproved returns may not be processed.

Return shipping

For a change-of-mind return, you are responsible for return shipping. If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and details. We will provide instructions for resolving the issue and will not charge you return shipping for an approved return for these reasons.

Refunds

After an approved return is received and inspected, we will email you with the refund decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

Order cancellations

Contact us as soon as possible if you need to cancel. We can cancel an order only before it enters fulfillment or ships. If it has shipped, you can request a return under this policy.

EU consumer rights

For orders delivered to the European Union, applicable statutory cancellation and return rights apply, including any applicable withdrawal period. This policy does not reduce those rights.