Frequently Asked Questions

Products and compatibility

Will the Wireless CarPlay Adapter work with my vehicle?

Your vehicle must already have a compatible, working wired Apple CarPlay connection. This adapter converts a compatible wired Apple CarPlay connection to wireless; it does not add CarPlay to a vehicle that lacks a compatible wired connection.

Will the 15W Magnetic Air-Vent Wireless Charging Mount work with my phone?

Your phone must support compatible wireless charging and magnetic mounting. Charging performance can depend on the phone, case, cable, vehicle power source, and installation. Confirm that your vehicle also has a compatible air vent.

How do I choose the correct 4-in-1 Car Charger?

Select the USB-C or Lightning configuration that matches the devices you plan to charge. Actual charging speed depends on the connected devices, cables, and vehicle power source.

Will universal-fit organizers fit every vehicle?

Vehicle interiors vary. Measure the available space and check seat, headrest, console, control, and airbag clearance before ordering.

Orders and support

How do I track my order?

Tracking information is sent after fulfillment when available.

When will my order arrive?

Delivery timing varies by product, destination, and fulfillment method.

Where can I get help?

Use our Contact page. Include your order number when asking about an existing order, but do not send payment-card information.

Shipping and address eligibility

Where do you ship?

Our launch shipping area is eligible residential and business street addresses in the 48 contiguous United States and Washington, DC. Alaska, Hawaii, territories, military addresses, PO boxes, islands and carrier-designated remote areas are not supported. If you are unsure about your address, contact us before ordering. Orders are reviewed before supplier fulfillment. Eligible card payments are authorized at checkout and captured after review; other payment methods may charge at checkout. If we cannot fulfill an order to your address, we will contact you and cancel the affected order or item, voiding an uncaptured authorization where possible or refunding captured payment.

How much is shipping?

Standard shipping to supported addresses is $8 for orders under $70 and free at $70 or more. Express and international shipping are not offered for launch. See the Shipping Policy for details.